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SHOP POLICIES (Powered by Printful. Designed for the people.) 📦 Fulfillment & Shipping All items are made to order and fulfilled by our production partner, Printful. Orders typically ship within 2–7 business days after purchase. Standard shipping times are 3–5 business days after fulfillment (varies by destination). You’ll receive a tracking link via email once your order ships. 🌎 Where We Ship We currently ship to most countries worldwide. If you’re having trouble checking out, reach out to us at info@housecats.co and we’ll help you out. 🔁 Returns & Exchanges Because each item is made-to-order, we do not accept returns or exchanges for wrong size, color, or buyer’s remorse. However, if your item arrives damaged, defective, or incorrect: Email us at info@housecats.co within 7 days of delivery Include your order number and photos of the issue We’ll work with Printful to resolve the issue as quickly as possible 🎯 Sizing Tips Please double-check size charts on each product page. We want your gear to fit just right. 💳 Cancellations Orders may be canceled within 1 hour of purchase. After that, they are sent directly to production and cannot be modified. 📬 Customer Support Questions? Hit us up: 📧 info@housecats.co 📍 2077 Somerville Rd, Suite 200, Annapolis, MD 21401
SHIPPING POLICY 📦 Fulfillment Time Every item is made to order through our production partner, Printful. That means: Fulfillment time: 2–7 business days Shipping time (after fulfillment): 3–5 business days (U.S. orders), may vary for international You'll receive a tracking link as soon as your item ships. 🌍 Domestic & International Shipping We currently ship across the U.S. and to most international locations. If you run into issues checking out or need special shipping help, reach out at info@housecats.co. 💥 Lost or Delayed Packages Once your item has been marked as shipped, it is in the hands of the carrier (USPS, FedEx, etc.). If your package is severely delayed or lost: Double-check your shipping address on your order confirmation. If still unresolved, email info@housecats.co and we’ll help you contact Printful support to track it down or reship if needed. 🔁 RETURN & EXCHANGE POLICY ❌ All Sales Are Final Because each item is made to order, we do not accept returns or exchanges due to: Wrong size ordered Change of mind Shipping delays Please review sizing charts and product details before ordering. ✅ Damaged or Wrong Items We stand behind our quality. If your item arrives misprinted, damaged, or incorrect: Contact us within 7 days of receiving your item Email info@housecats.co with your order number and photos of the issue We’ll get it fixed through Printful — either a replacement or refund, depending on the situation.
